Privacy Policy

This Privacy Policy explains how Next Orion LLC ("Next Orion," "we," "us") collects, uses, and protects information in connection with the XION8 platform ("the Service").

1. Information We Collect

• Account information: name, business name, email address, and contact details you provide when registering.
• Billing information: processed by our payment processor; we do not store full payment card numbers.
• Service data: monitoring, device, configuration, and compliance data you and your managed endpoints submit to the Service in the course of using it.
• Technical data: log data, IP addresses, and usage information generated when you use the Service, used for security, troubleshooting, and improving the Service.

2. How We Use Information

• To provide, operate, and maintain the Service.
• To process subscriptions and billing.
• To secure the Service, detect and investigate anomalies, and maintain audit trails.
• To communicate with you about your account, including service and billing notices.
• To improve and develop the Service.

3. Tenant Isolation

The Service is multi-tenant. We apply tenant scoping so that one customer's data is not accessible to another customer.

4. Sharing of Information

We do not sell your personal information. We share information only with service providers that help us operate the Service (such as cloud hosting, payment processing, and email delivery), under agreements that require them to protect it, and where required by law.

5. Data Retention

We retain information for as long as your account is active and as needed to provide the Service, comply with legal obligations, resolve disputes, and maintain security and audit records. Certain audit records are retained as required for compliance purposes.

6. Security

We use administrative, technical, and physical safeguards designed to protect information, including secrets management, access controls, and encryption in transit. No method of transmission or storage is completely secure.

7. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, or delete your personal information, or to object to or restrict certain processing. To make a request, contact us at [email protected].

8. International and U.S. Hosting

The Service is hosted in the United States. By using the Service you understand that your information will be processed in the United States.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Service or by email.

10. Contact

Next Orion LLC
PO Box 783, Edna, TX 77957
[email protected]